Terms and Conditions for the Free Ostomy Underwear Promotion

Welcome to Rapidcare's free ostomy underwear promotion! We understand the unique challenges of living with an ostomy and are here to provide support. This promotion is our way of introducing you to our trusted UK-based service. Please read the following terms carefully. By participating, you agree to these terms.

Terms and Conditions

What’s Included in the Offer

When you register with Rapidcare, you will receive a welcome package that includes 3 free pairs of ostomy underwear from Whiterose Ostomy Collection with your first prescription order.

Eligibility

This promotion is for new ostomy patients who sign up for Rapidcare's home delivery service.

Participants must reside in the United Kingdom and qualify for ostomy products through the NHS prescription service, which offers free prescriptions to eligible patients.

How to Participate

You can sign up for our service on our official UK website (https://rapidcare.co.uk) or by calling our free UK helpline at 0800 181 901.

A customer service advisor will ask about your size during your welcome call. Please note that sizes run small, so we recommend selecting one size larger than your usual fit. The 3 free pairs of underwear will be provided in a variety of styles and colours. 

Product Policy

You cannot exchange the size once it’s chosen, so make sure to pick the right one during registration.

You cannot choose the colour or style of the free underwear.

Only one set of 3 free pairs is allowed per person.

The free underwear is provided "as-is" and cannot be exchanged, refunded, or transferred.

Frequently Asked Questions (FAQs)

Why is Rapidcare offering this promotion?

We aim to welcome ostomy patients to our trusted services with a thoughtful and practical gift, tailored to their needs.

Why choose Rapidcare’s home delivery service?

Expertise: We have over 40 years of experience as a family-owned business.

Care: We provide a personal touch, ensuring every client feels supported.

Independence: As an independent provider, we focus on high-quality service and attention to detail.

What should I do if the product doesn’t suit me?

We cannot offer exchanges for the free underwear. However, you can use the discount code included in your welcome package to shop for additional products on the Whiterose Ostomy Collection website.

What sizes are available for women?

Available sizes are 8-10, 12-14, 16-18, and 20-22. As products run small, we recommend choosing one size up.

I really like the products I received. Where can I get more?

We are delighted to hear this! You can shop our full selection of products on our official Whiterose Ostomy Collection online store: https://whiteroseostomy.co.uk.

We stock both underwear and swimwear. Don’t forget to use the discount code included on the flyer in your welcome package.

Why wasn’t my size available during my welcome call, but it’s listed on the Whiterose website?

The stock for this promotion is separate from the general inventory on the Whiterose website. Sizes available there may not apply to this promotion.

My Rapidcare order arrived, but I didn’t receive the free promo even though I was informed there was stock in my size. Why?

Oh no! Hopefully, this doesn’t happen, but if it does, don’t worry—we’ll figure it out together. Just email us at help@whiterosecollection.co.uk, and we will double-check. If your size is still available, we’ll include the free promo with your second prescription order.

Terms and Limitations

  • This offer is available exclusively in the UK from 1st February 2025 while supplies last. Registrations after this date will not be eligible.
  • This promotion cannot be combined with other discounts or offers.
  • Rapidcare may modify, suspend, or cancel this promotion without notice.
  • Rapidcare is not responsible for delays caused by postal or courier services.
  • All decisions by Rapidcare are final in case of disputes.

Did we forget something?

Send us a message in the Live Chat in the bottom right corner or send us an email.

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.