FAQ's
Unsure on sizing?
If you're unsure about sizing, please order one size higher. Our clothing runs smaller than similar stores.
What is your return policy?
If you're unsatisfied or have a change of heart, simply return the item within 14 days, in its original condition and packaging, for a full refund.
Please note that the responsibility for the item lies with you until it reaches us, so it's advisable to use insured delivery. Return costs are your responsibility, except for faulty items. Any un authorized returns will be denied and you will not receive a refund, and we will ship the products back to you.
For additional details on our return policy, please visit our webpage.
Do you ship internationally?
We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
How long will it take to receive my order?
We typically ship in 1-2 business days (Mon-Fri). UK Orders are delivered within 1-3 days, and depending on your country international orders should arrive within 18 days from when we dispatch the order. Please contact us for a more detailed delivery time.
Can I exchange an item?
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 14 days from the date of purchase.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
My order never got to me, what should I do?
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit, we are not liable for lost packages unfortunately, but we will try to resolve the situation together!
Did we forget something?
Send us a message in the Live Chat in the bottom right corner or send us an email.
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Customer service
help@whiterosecollection.co.uk -
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