Returns Policy



To initiate a return or exchange, kindly follow these steps:


Ensure that the product(s) you wish to return or exchange are unworn, undamaged, and in their original packaging, whenever possible.


Please ensure that the return is initiated within 14 days of receiving your order unless we have provided you with alternative instructions.


Send the item(s) to the following address:


White Rose Ostomy,

Koppa House, Napier Way,

Crawley, West Sussex, RH10 9AR

United Kingdom.


Upon receiving the item(s), we will inspect them and process a full refund, excluding the original delivery charge.


Please note that the cost of returning the item(s) to us is the responsibility of the customer.





If you are located outside the UK, we recommend using your local postal system to return the item(s). Please be advised that you will be fully liable for the return shipping costs.


For international customers, the exchange process will be handled in the same manner as outlined above for UK customers.


We kindly ask that you retain the postage receipts as proof of shipment in case the parcel does not reach us.


If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help.


Thank you for your understanding and cooperation.